Effectively managing call traffic during peak and lull periods is critical for seasonal businesses. Rapid expansion of the seat/trunk capacity to a location can help ensure that an unexpected event can be covered by quickly reactivating the call paths that are in “off-season” mode along with creating forwarding, attendant and ring scenarios that support the business needs, as personnel staffing expands at the start of an “on-season” period.
Businesses that are most commonly associated with highly variable calendar or time-based changes can include: regional amusement parks and associated businesses, vacation destinations, ski centers and even some governmental entities. These businesses need a rich and flexible service set to support the increasingly complex logistical and operational requirements that are placed on their business by changes in volume and traffic demographics.
Seasonal hosted services provide specially tailored packages of tools for seasonal businesses that include near real time seat suspension and turn-up capabilities, attendant tools, unified messaging, automated attendant capabilities, and mobility services. These tools help to control the costs involved with seasonal or calendar-based changes, while keeping the feature sets in place to allow a business or organization to communicate effectively with reduced staff and resources.
GLOBALINX service packages are available without the cost and limitations of trying to modify premises-based equipment to meet the fluctuating needs of a seasonal business. With these packages, retailers can dramatically reduce their total cost of their “off-season” communications, while leveraging a quick ramp-up to full capacity when their “in-season” period begins.
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