Tuesday, July 19, 2011

Why Hosted PBX is Perfect for Small to Medium Businesses

We’ve been getting a few questions about Hosted PBX service and how it can fit businesses. In short, Hosted PBX service is perfect for small businesses that have 50 employees or less.

There are many reasons why a small business would want to use Hosted PBX service. The first, and most important, is that there is no need for expensive on-site phone system equipment. Hosted PBX service uses a IP based soft-switch so all calls go through the Cloud, eliminating the need for PRI-ISDN Trunks or POTS Lines. Since there is no need for expensive onsite PBX control equipment, there is also a reduced need for staffing to help support this equipment. The monthly payments are also much less than ISDN Trunks (PBX) or POTS (KSU) premise based solutions for small companies if the company remains below 50 seats.

Once the company goes over 50 seats on a Hosted PBX service the cost of individual MRCs comes into play more and it is necessary to start looking at SIP Trunking solutions to their current onsite premise telephony equipment to help keep overall costs down.

We encourage you to review and use the TCO (Total Cost of Ownership) analysis tool that is available on the Agent site in the Marketing Documents section, behind the login, to assist you and your customers in making the correct choice between Hosted PBX or SIP Trunking.